FAQ – Frequently Asked Questions

❓ What is a lick mat and how does it work?

A lick mat is a textured surface that encourages your dog to lick slowly and repeatedly. This motion naturally calms them by releasing endorphins in the brain. It’s a simple, effective way to reduce anxiety, boredom, and excess energy—especially during stressful times like crate time, grooming, or when you're leaving the house.

❓ What can I put on the mat?

Soft, dog-safe treats work best. Try:

  • Peanut butter (unsalted, xylitol-free)

  • Plain yogurt

  • Canned pumpkin

  • Wet dog food

  • Banana mash or other purees

Avoid anything with added sugar, xylitol, or artificial ingredients.

❓ Is it safe for daily use?

Yes! Our calming mat is made from food-grade, BPA-free, non-toxic material and is completely safe for daily licking and feeding.

❓ What size should I get?

  • Small (5” x 7”) is great for small breeds or quick snacks.

  • Large (8” x 8”) is ideal for medium to large dogs or longer sessions.

Both work the same—just choose based on your dog’s size or appetite.

❓ How do I clean the mat?

The mat is top-rack dishwasher safe. You can also rinse it with warm, soapy water and let it air dry.

❓ Will it slip around?

The textured back helps keep it in place, but for extra grip, you can use it on a flat rubber surface, damp towel, or inside a shallow dish.

❓ Is this chew-proof?

The mat is durable, but it’s not a chew toy. Always supervise your dog, especially during the first few uses. If your dog tends to chew everything, start with short, supervised sessions.

❓ Do you offer free shipping?

Yes—orders over $50 ship free within the U.S.

❓ How long does shipping take?

We ship from the U.S. and most orders arrive within 3–7 business days. You'll receive a tracking number once your order ships.

❓ Do you accept returns?

We offer 30-day returns on unused items in their original packaging. Just contact us at greenpupsupply@gmail.com and we’ll take care of you.